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09/24/2004: "Customer Service Unclear on the Concept"
The other night, I wanted to check out some prices for various things on the Circuit City web site. They have been bragging in their ad literature that they have completely redesigned their web site to make it easier to use. However, I had no success using their site because their highly touted navigation system wasn't showing up in any browser I tried. So I filled out a customer service form. Here's what I wrote:
DATE_SENT: 09/23/2004
TIME_SENT: 11:10:45 PM
MESSAGE: That top nav bar you are so proud of isn't working at all. I tried with both Internet Explorer and with Mozilla.
Here's what I got back: Dear Customer:
Thank you for writing to Circuit City.
We appreciate your valuable comments regarding the recent change in our
web site.
Keeping in mind our customers' feedback and suggestion to change our web
site to make it brighter and better, we have built a brand new web site
that is packed with the features you wanted to see. Click around and you
will find a newly organized navigation that guides you to the products
you need, no matter how you want to sort them. You will get to the
products and information you are looking for-in a lot less time. So
take a look around and check out all of our new additions.
Should you require shopping assistance, please call us at
1-800-843-2489. Contact us from 6 a.m. to 4 a.m. (ET), 7 days a week.
Thanks again for writing to Circuit City. Your continued patronage is
important to our company. We hope to have the occasion to serve your
future consumer electronics, home, office and entertainment needs.
Sincerely,
Virendra K.
Customer Support Coordinator
Contact ID Number: 679828
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