Women in Comfortable Shoes

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05/13/2003: "A Letter to Amazon.com"

On May 1, I ordered a D-Link DI-713P Wireless Broadband Router and Access Point with 3-Port Switch (order #xxxxxx). The item shipped on May 3, 2003 and arrived on May 8, 2003. When I received the router, I noticed upon opening the package that this device previously had been opened and used. It did not work and I promptly returned the item. It is still in transit (UPS tracking number xxxxxx).

According to Texas law, it is illegal to represent that goods are original or new if they are deteriorated, reconditioned, reclaimed, used, or secondhand. This router had definite signs of previous use, including the installation guide, which had signs of wear, and the router itself, which was scratched in numerous places, both top and bottom, and did not work. The padded pouch that contained the antenna and rubber feet had previously been opened and retaped using ordinary household tape.

On May 7, I ordered the D-Link Air 6dBi Detachable Indoor Antenna as an accessory for this router (order #xxxxxx). Oddly enough, even though orders using your Super Saver Shipping usually takes several days to work their way through the system, the antenna shipped the next day, before I received the router. Therefore, I was unable to cancel this order.

Because I no longer trust Amazon.com to send me new electronics items, I returned the router and asked for a refund. I now have no use for the antenna, so I will be returning it also. I realize that shipping will be at my expense, because in my innocence, I did not wait for the router to arrive before I ordered accessories.

I will not make that mistake again. In fact, I have canceled all pending orders until this matter is resolved and will think twice about ordering from Amazon.com again.

I plan to file a copy of this letter with the Texas Attorney General's Office, because this is the second time someone in my household has ordered a new item and received a previously used item, and this misrepresentation needs to stop.

Thanks for your time.